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Help Desk Analyst

  • Country: United States
  • Advertiser: Creative Financial Staffing
  • Category: I.T. & Communications

Description:

Job Opening: Help Desk Analyst

Salary: $50,000 - $55,000

We're seeking a skilled IT Systems & Network Administrator to lead the planning, implementation, and support of our IT infrastructure in a fast-paced production environment. This role combines hands-on technical support with strategic oversight of systems, networks, and user resources.

Key Responsibilities:

  • Manage and support end-user systems, desktop applications, and network infrastructure.

  • Plan and execute hardware/software upgrades, configurations, and policy development.

  • Maintain asset inventories, technical documentation, and compliance procedures.

  • Deploy and troubleshoot servers, workstations, and security systems.

  • Support application development teams and improve operational performance.

Qualifications:

  • Diploma or degree in Computer Science or related field, or equivalent experience.

  • Strong hands-on knowledge of Windows, Active Directory, network protocols, security tools, and hardware.

  • Experience with LAN/WAN, firewalls, VDI, and enterprise software.

  • Ability to work independently and mentor junior staff.



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