IT End User Support Analyst

Description:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Provide 2nd/3rd line support

2. Provide IT support via telephone, remotely or in person for the resolution of software, hardware or network issues, in line with service level agreements for technical issues and either resolve or escalate as appropriate

3. Liaise with external third party support teams to resolve issues to a successful conclusion, as necessary

4. Interface with other IT Service teams where required, to resolve/escalate issues

5. Assist with IT related projects and travel to other Customer locations, as required

Required

Minimum 2 years previous Service Delivery experience with:

Windows 7, 10/MS Office 2016/ActiveDirectory

Exchange/Outlook/Mimecast/Symantec EnterpriseVault

Skype for Business,WebEx

VPN/Global Protect

AirWatch/iPhones

SharePoint

SCCM

Preferred

ITIL Foundation skills desired.

IT Technical training or degree