IT Support Analyst

Description:

Date Posted: 07/09/2025

Hiring Organization: Rose International

Position Number: 485230

Industry: Government/Staffing

Job Title: IT Support Analyst

Job Location: Raleigh, NC, USA, 27609

Work Model: Onsite

Shift: Monday through Friday 8 to 5 EST

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 3

Min Hourly Rate ($): 30.00

Max Hourly Rate ($): 35.00

Must Have Skills/Attributes: Active Directory, ITIL, Repairing, Service Desk Support, Technical Support

Experience Desired: Technical support experience with Apple products (2 yrs); Experience in IT Service Management (ServiceNow a plus) (2 yrs); Familiarity with end-user computing technologies (2 yrs)

Required Minimum Education: Associate degree

Preferred Certifications/Licenses: Microsoft, A+, ITIL

Job Description

Only qualified IT Support Analyst candidates currently located in the Raleigh; NC area will be considered due to the position requiring an onsite Presence

Required Education:

• Associate's degree in information technology or directly related field, and two years of related technology support experience

OR

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Preferred Licensing/Certifications

• Microsoft, A+, ITIL

Required Skills and Experience:

• Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions (2 Years)

• Collaborate with customers, service desk, and technical services (2 Years)

• Diagnose and resolve technical issues (2 Years)

• Handle hardware and software installations, repairs, maintenance, and upgrades (2 Years)

• Ensure follow-up services or issue escalation (2 Years)

• Coordinate vendor repair services (2 Years)

Desired Skills and Experience:

• Customer-oriented

• Manages and prioritizes workload

• Proficient in Microsoft Windows and Office

• Technical support experience with Apple products (a plus)

• Creative problem solver

• Knowledge of the ITIL Framework

• Experience in IT Service Management (ServiceNow a plus)

• Familiarity with end-user computing technologies

• Active Directory management

• Strong organizational skills, detail-oriented

• Innovative and results-driven

• Effective verbal and oral communicator

• Collaborative team player

• Ability to diagnose complex systems and provide guidance quickly

• Vendor management

Job Duties:

• Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions

• Collaborate with customers, service desk, and technical services

• Diagnose and resolve technical issues

• Document each task

• Escalate complex issues as needed

• Handle hardware and software installations, repairs, maintenance, and upgrades

• Ensure follow-up services or issue escalation

• Coordinate vendor repair services

• Offer end-user training when required

• Build positive customer relationships

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.