Technical Support Analyst

Description:

Date Posted: 06/24/2025

Hiring Organization: Rose International

Position Number: 484563

Industry: Government/Staffing

Job Title: Technical Support Analyst

Job Location: Richmond, VA, USA, 23219

Work Model: Onsite

Shift: Regular

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 13

Min Hourly Rate ($): 30.00

Max Hourly Rate ($): 38.00

Must Have Skills/Attributes: Communications, MS Office, SharePoint, Technology, Windows 10

Experience Desired: Experience assisting end users with a variety of technical issues (3 yrs); Experience assisting end users with a variety of technical issues (3 yrs)

Job Description

Only qualified Technical Support Analyst located near the Richmond; VA area will be considered due to the role requiring an onsite presence

Required Skills:

• Customer service professional with a great attitude (3 Years)

• Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc (3 Years)

• Hands on experience in a variety of ticketing/tracking tools related to IT Support (3 Years)

• Ability to perform root cause analysis and create documentation related to the cause and remedy (3 Years)

Desired Skills:

• Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc (3 Years)

About the Role: Client is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.

Responsibilities:

• Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc.

• Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.)

• Manages and monitors customer IT issues using helpdesk tools - ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control

• Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers

• Troubleshoot software and hardware problems and enhances the level of direct services to field staff

• Install, maintain, and assist in testing and upgrading of new and existing hardware and software

• Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems

• Creates job aids for internal client staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products

Interviews will be conducted ONSITE; NO exceptions and candidates MUST be able to work ONSITE 100%

Start Date: 07/14/2025

Location: Richmond, VA 23219 (Onsite)

Interview type: In Person interview Only

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.